Remote IT Support for MD, Northern VA & DC Area

In today’s fast-paced world, experiencing downtime from your computer or IT network can lead to loss of work, productivity, and revenue—something no company wants or can afford to experience. In a world where almost all business relies on properly functioning computers, networks, servers, and other IT equipment, receiving reliable, efficient, and cost effective technical support is vital.

At Blayden IT Services, we offer remote technical support, meaning we can help resolve almost any computer issue via remote tech support. These include:

  • Virus removal
  • Scanning for spyware
  • Driver installation
  • Software installation
  • Software upgrades
  • Some hardware diagnosis
  • And more!

How Does It Work?

There are many ways an IT specialist can provide remote support. The most important factor to consider is a reliable Internet connection. When we provide assistance to business owners and managers, we can connect to your computer and see exactly what you see as if we were sitting right next to you! Our remote support is performed over a secure connection, and we always ask for permission to see and access your computer during each support session. This allows us to quickly see and resolve the problem without wasting any time.

We offer our remote technical support service as part of our monthly service contract, or it can be used as needed. If seeking remote technical support on an as-needed basis, our assistance is available at $75 per hour (one hour minimum charge required).

Benefits of Remote Technical Support

There are many benefits to working with a remote technical support specialist. These include:

Time efficient – Instead of calling an IT company to come inspect your computer or traveling to a tech support specialist, remote technical support eliminates the need for travel.We can connect to your computer from anywhere at any time. You’ll receive technical support from an industry expert almost instantly. You can also reduce time spent traveling, which means more time is spent working!

Cost effective – Eliminate travel expenditures (such as gas) and don’t waste company money on bringing an IT professional into your place of business, which could result in expensive fees from hourly wages, depending on the severity of your issue.

Reliable – When you receive remote assistance from a certified IT professional, like Blayden IT Services, you can rest assured your issue will be resolved in a timely manner. We are a Microsoft Certified Professional, so we know just what it takes to resolve your problems and get your business back online as quickly as possible.